Terms and Conditions of Use

Please read these Terms and Conditions before using our services. Continued use constitutes agreement to these terms, which govern access to shop offerings.

Updated January 6, 2026

Acceptance of Terms

By accessing and using this website or our services, you confirm your acceptance of these Terms and Conditions. If you do not agree, please discontinue use of our services.

Definitions

Key terms below clarify our agreement and how you interact with this website and services.

• ‘Service’ refers to all features, communications, and fulfillment provided via our flower shop.
• ‘User’ or ‘you’ refers to anyone accessing or using the website or ordering from us.
• ‘Content’ covers all text, images, and information presented throughout our site.
• ‘Order’ means any request or purchase made by you for our products or services.

Service Usage Policy

We provide floral arrangements, delivery, and related services for personal, event, and gift purposes as detailed on our website.

Eligibility

To use our services, you must be at least 18 years old or have guardian consent. Usage must comply with all laws and policies described herein.

Minors need consent from a parent or guardian.

Your Responsibilities

Users are expected to follow local regulations, supply accurate information, and act respectfully when using our service.

• Provide accurate order and contact details at all times.
• Inform us of any issues or concerns in a timely manner.
• Do not use the website for unlawful, harmful, or misleading actions.
• Respect staff and other users in all communications.

Prohibited Uses

Certain behaviors are not permitted. Please see the following list for clarity.

• Misrepresentation of identity or unauthorized use of another’s information.
• Attempting to compromise service integrity or website security measures.
• Engaging in spam, fraud, or any activity disrupting shop operations.
• Posting offensive or inappropriate messages through our contact forms.
• Using our services for prohibited, illegal, or unauthorised purposes.

Intellectual Property

All content—including product names, images, and designs—remains our property or is used under permission. Use or reproduction of this content without consent is not allowed.

User-Generated Content

Reviews, messages, or feedback you submit become shop property for use in improving services or marketing.

Privacy Commitment Statement

We manage all data in line with our Privacy Policy. To learn about collection and use, please see our policy below. View Privacy Policy

Disclosure and Disclaimers

All information on this site is provided for general reference. Read this section to understand our limitations of liability.

Limitation of Liability

We are not responsible for direct or indirect losses except as required by law. Your use is at your discretion.

Indemnification

By using this site, you agree to indemnify us from claims related to misuse or violation of these terms.

Dispute Resolution Process

If a dispute arises from your use of our shop, please follow our process below.

Applicable Law Statement

Malaysian laws govern these terms and service disputes unless other laws apply.

Termination

We may terminate or restrict access if terms are violated. Notice will be provided if possible.

Modifications

We reserve the right to update or change terms at any time. Ongoing use means agreement with any changes.

Severability

If any part of these terms is invalid, remaining sections will still apply.

Entire Agreement

These terms represent the full agreement between you and our shop regarding access and use.

Contact Information

For any questions about these Terms and Conditions, reach out using the details below.